'Workplace AI revolution isn't happening yet,' survey shows

Date:
July 4, 2023
Source:
University of Leeds
Summary:
The UK risks a growing divide between organizations who have
invested in new, artificial intelligence-enabled digital
technologies and those who haven't, new research suggests.


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The UK risks a growing divide between organisations who have invested
in new, artificial intelligence-enabled digital technologies and those
who haven't, new research suggests.

Only 36% of UK employers have invested in AI-enabled technologies like industrial robots, chat bots, smart assistants and cloud computing over
the past five years, according to a nationally representative survey
from the Digital Futures at Work Research Centre (Digit). The survey
was carried out between November 2021 and June 2022, with a second wave
now underway.

Academics at the University of Leeds, with colleagues at the Universities
of Sussex and Cambridge, led the research, finding that just 10% of
employers who hadn't already invested in AI-enabled technologies were
planning to invest in the next two years.

The new data also points to a growing skills problem. Less than 10%
of employers anticipated a need to make an investment in digital skills training in the coming years, despite 75% finding it difficult to recruit people with the right skills. Almost 60% of employers reported that none
of their employees had received formal digital skills training in the
past year.

Lead researcher Professor Mark Stuart, Pro Dean for Research and
Innovation at Leeds University Business School, said: "A mix of hope, speculation, and hype is fuelling a runaway narrative that the adoption
of new AI-enabled digital technologies will rapidly transform the
UK's labour market, boosting productivity and growth. These hopes are
often accompanied by fears about the consequences for jobs and even of existential risk.

"However, our findings suggest there is a need to focus on a different
policy challenge. The workplace AI revolution is not happening quite
yet. Policymakers will need to address both low employer investment in
digital technologies and low investment in digital skills, if the UK
economy is to realise the potential benefits of digital transformation."
Stijn Broecke, Senior Economist at the Organisation for Economic
Co-operation and Development (OECD), said: "At a time when AI is shifting digitalisation into a higher gear, it is important to move beyond the
hype and have a debate that is driven by evidence rather than fear and anecdote. This new report by the Digital Futures at Work Research Centre (Digit) does exactly this and provides a nuanced picture of the impact
of digital technologies on the workplace, highlighting both the risks
and the opportunities." The main reasons for investing were improving efficiency, productivity and product and service quality, according to
the survey. On the other hand, the key reasons for non-investment were
AI being irrelevant to the business activity, wider business risks and
the nature of skills demanded.

There was little evidence in this survey to suggest that investing in AI- enabled technology leads to job losses. In fact, digital adopters were
more likely to have increased their employment in the five-year period
before the survey.

As policymakers race to keep up with new developments in technology,
the researchers are now urging politicians to focus on the facts of AI
in the workplace.

The Employers' Digital Practices at Work Survey is a key output of the
Digital Futures at Work Research Centre, which is funded by the Economic
and Social Research Council (ESRC) and co-led by the Universities of
Sussex and Leeds Business Schools. The First Findings report will be
available on the Digit website on Tuesday 4 July.

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Link to news story: https://www.sciencedaily.com/releases/2023/07/230704110933.htm

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